Flexible, Hassle-Free Cancellation Policy
We understand that health journeys can shift, and we’re here to make sure your experience is stress-free every step of the way. If you need to cancel your Semaglutide treatment, we’ve made it simple and straightforward through your Sprout Health portal.
When You Can Cancel & Receive a Refund
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Full Refund: Cancel before your prescription is written and you’ll receive a 100% refund—no questions asked.
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Future Charges: Cancel before your next shipment processes to avoid charges for the upcoming month or quarter.
No Refunds After Medication Has Shipped
Once your prescription is written and the medication has been processed for shipping, we are unable to issue a refund for that billing cycle. This policy helps ensure compliance with pharmacy regulations and medication safety standards.
How to Cancel
You can manage or cancel your subscription anytime by:
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Logging into your Sprout Health account here. Use your registered email address. You’ll receive a one-time passcode (OTP) via email, this temporary code serves as your secure login credential. No password setup required.
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Navigating to your Profile
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Clicking Cancel Subscription
If you need help with this process, contact us directly through your portal or email help@joinsprouthealth.com.