At the core of our commitment to exceptional service is a shipping and logistics system designed to be efficient, reliable, and user-friendly. We understand that timely delivery and clear communication are essential to your satisfaction, so we’ve optimized every step to ensure your order arrives quickly and without hassle.
What You Can Expect With Every Shipment
Shipping Within 2 Business Days Post-Approval
Once your order is approved by our medical team, it is promptly processed and shipped—typically within two business days. This rapid turnaround ensures you receive your medication quickly, so your health journey continues uninterrupted.
Tracking Information Sent Directly to You
Transparency is key. The moment your package ships, you’ll receive an email with your tracking details. This allows you to monitor your shipment’s progress in real time, providing peace of mind and the ability to plan for delivery.
Flexible Shipping Address Management
Need to update your shipping address? You can easily make changes through your online account prior to shipment. Whether you’re moving or just need to redirect your package, this flexibility puts you in control.
Seamless Service If You Move to a New State
Relocating? If your new location is within our service areas, you can continue receiving care without interruption. Simply update your shipping details in your account, and we’ll handle the rest—delivering the same reliable service wherever life takes you.
For assistance, message us directly through your patient portal or email help@joinsprouthealth.com.